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IT Support Specialist in Asheville
2 months ago
Are you ready to elevate your career in IT? We invite you to explore a rewarding opportunity in Desktop Support.
Position Summary:
Our organization is seeking dedicated and driven individuals to become part of our Desktop Support team in Asheville. This role involves collaborating with our esteemed clients and managing various responsibilities related to Desktop Support, including:
- Providing comprehensive Workstation Software troubleshooting and resolution
- Handling PC Installations, Moves, Adds, and Changes (IMAC)
- Executing Image Loads
- Conducting Asset Recovery and tagging
- Offering Printer Support
- Delivering Client Center (Tech Bar) assistance
- Updating IT Service Management systems
- Performing additional Client Support tasks to ensure optimal Workstation functionality and customer satisfaction
Required Qualifications:
- Prior experience in Desktop Support is preferred, but training will be provided for entry-level candidates
- Familiarity with PC Imaging processes
- Experience in change management and incident management
- Proficiency with tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe
Preferred Qualifications:
- Certification as a Dell Technician
- Expertise in Inventory Management
Essential Requirements:
- Must be able to commute to Asheville and work onsite
- This position requires U.S. citizenship due to government contract stipulations
Core Values:
- Exceptional communication skills, both written and verbal
- Ability to work independently while valuing collaboration
- Strong problem-solving capabilities
- A desire for regular performance evaluations and career advancement
- A commitment to working with a community of ethical colleagues and clients
What We Offer: As a member of our organization, you will join a team that prioritizes ethical values and mutual respect. We provide continuous learning and development opportunities to support your professional growth.
About Us: We are a hybrid cloud and managed services consulting firm, recognized for our strong partnerships with industry leaders in IT services. Our commitment to employee well-being is reflected in our comprehensive benefits package, which includes health, retirement, and professional development opportunities.
