Public Contact Specialist

5 days ago


Conyers, Georgia, United States Rockdale County, Georgia Full time
Job Summary:
This Water and Property Services Coordinator role involves working in an office environment to provide exceptional customer service to the citizens of Rockdale County, Georgia. As a key member of our team, you will be responsible for processing payments, answering customer inquiries, and performing various administrative tasks.

Responsibilities:
Receives and processes payments using an online computer system; prepares and distributes receipts; answers customer inquiries concerning payments. Opens cash drawer daily; takes payments by check, cash, money order, and credit card; prints daily transaction reports; verifies the accuracy of payments being applied to the computerized system; may make intermittent or daily deposits. Explains department/office processes to customers, including any documentation needed to process payments, and reviews documents submitted for completeness and accuracy. Provides information to the general public by telephone or in-person; answers inquiries or requests and resolves complaints and problems. Performs routine clerical and filing duties; receives, sorts, and distributes mail; maintains a variety of department/office financial and account files.

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