Beer Connoisseur

We are seeking a highly skilled and enthusiastic Beer Connoisseur to join our team at Off The Tracks Brewing. As a key member of our taproom staff, you will be responsible for delivering exceptional customer service, promoting our beer portfolio, and creating a welcoming atmosphere for our patrons.

• Customer Service
  • Provide outstanding customer service to all patrons, ensuring a positive and memorable experience.
  • Greet customers promptly and courteously, making them feel welcome and valued.
  • Serve customers in a timely manner, meeting or exceeding their expectations.
  • Make connections and form relationships with patrons, understanding their needs and preferences.
  • Educate guests on our beer portfolio and brand history, as well as our company culture.
  • Discover and respond to customer needs and questions, providing solutions and recommendations.
• Operations
  • Set up and clean up taproom operations and special events thoroughly, maintaining a clean and safe environment.
  • Maintain clean glassware through proper wash, rinse, and sanitize techniques.
  • Stock beer and retail merchandise in the taproom, ensuring adequate inventory levels.
  • Ensure proper payment for all sales are collected and that the team of servers perform transaction handling procedures accurately.
  • Promote the sale of beer and non-beer products, including merchandise, and pizza sold in the taproom and promote OTTB specials and upcoming events.
  • Assist the Taproom Manager with tracking sales and maintaining inventory, as well as identifying discrepancies or shortages.
  • Ensure the point-of-sale and draft systems are operating optimally at all times.
  • Report all equipment problems, bar maintenance issues, violations or substandard practices to the Taproom Manager immediately upon encountering a problem.
• Other Duties
  • Represent OTTB and its brands in a professional and positive manner at all times, both inside and outside the brewery.
  • Serve as a favorable public image of the company by attending and participating in public events such as festivals and promotions, both on site and off site.
  • Demonstrate pride in serving the community and providing extraordinary customer experiences.
  • Comply with all company policies and procedures, as a condition of employment.
  • Perform all other job duties and functions that may be assigned.

• Previous bartending/beertending experience required.
• Brewery experience preferred.
• Prior customer service or retail sales experience in the food or beverage industry a plus.
• Must be at least 21 years of age and have proof of eligibility to work in the United States.
• Driver's license and willingness to make local deliveries a plus.

• Projects a friendly and helpful attitude as well as professional demeanor for building strong customer relationships at all times.
• Has interest in craft beer, brewing, and the industry.
• Displays passion for learning the details of OTTB beers and business operations.
• Able to be responsive and flexible to last minute requests.

This position requires the ability to work at least 20 hours per week including evenings, weekends, and holidays (as required).

The candidate that fills this position must be open to working on-site and off-site special events, including after normal hours if needed.

Schedules can change based on seasonal and business needs.