Customer Service Coordinator Specialist

2 weeks ago


Corning, New York, United States Corning, New York Full time
Job Summary:
We are seeking a highly skilled Customer Service Coordinator II to join our team in Corning, New York. As a key member of our customer service team, you will be responsible for providing exceptional order management support to business customers. This includes managing orders from entry to completion, resolving conflicts, and maintaining accurate records.

About the Role:
As a Customer Service Coordinator II, you will serve as the first point of contact for our business customers, providing timely and professional communication. You will work closely with internal stakeholders to resolve supply issues and minimize their impact on customers. Your attention to detail and ability to manage multiple tasks will be crucial in ensuring seamless order execution.

Key Responsibilities:
  • Provide exceptional order management support to business customers, including order entry, maintenance, logistics, inventory review, and price updates.
  • Resolve conflicts and provide conflict resolution through professional communication.
  • Maintain accurate records of customer profiles and prepare status reports.
  • Act as a liaison between customers and internal stakeholders to identify and address supply issues.


Requirements:
To succeed in this role, you will need:
  • A strong attention to detail and excellent organizational skills.
  • Experience in building relationships and working across different areas.
  • The ability to effectively manage multiple activities in a fast-paced environment.
  • Strong Excel skills and experience working with software systems like PeopleSoft 8.0.


This is an exciting opportunity to join our team and grow your career. With a competitive salary of up to $20 per hour and a positive work environment, you will have the chance to develop new skills and take on new challenges.

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