Insurance Agency Team Member

3 days ago


Hollywood, Florida, United States Yamelys Santana - State Farm Agent Full time

Job Description

We are seeking a highly motivated and organized Insurance Agency Team Member to join our team at Yamelys Santana - State Farm Agent. As a key member of our team, you will play a vital role in enhancing client experiences and contributing to the growth of our successful business.

About the Job

This is a fantastic opportunity for an ambitious and customer-focused individual to enhance their career while working in a dynamic environment. You will be responsible for managing customer inquiries, resolving issues, and coordinating with other departments to ensure seamless customer satisfaction.

Responsibilities

  1. Manage Customer Inquiries: Respond promptly and professionally to customer queries via various channels.
  2. Resolve Issues: Effectively troubleshoot and resolve customer complaints in a timely and satisfactory manner.
  3. Maintain Client Records: Update and maintain accurate client information to ensure seamless communication and service delivery.
  4. Coordinate with Departments: Collaborate with internal teams to ensure consistent and high-quality customer service across all touchpoints.

Qualifications

  • Strong Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and colleagues.
  • Problem-Solving Skills: Ability to analyze complex problems and develop effective solutions.
  • Customer Service Experience: Previous experience in customer-facing roles preferred but not essential.

Estimated Salary

The estimated annual salary for this role is $55,000.



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