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Move Programs Operations Manager

2 months ago

Seattle, Washington, United States Northwest Center Full time
About the Role

We are seeking an experienced and skilled Assistant Manager, Move Programs to join our team at Northwest Center. As a key member of our Move Ambassador team, you will be responsible for overseeing the management of Moves, Adds, and Changes (MAC) services across the Amazon campus.

Key Responsibilities
  • Leadership and Management: Provide day-to-day direction and leadership to the Move Ambassador team, ensuring that all procedures, processes, and policies are understood and followed.
  • Employee Development: Responsible for employee development through the development of individualized goals and the creation of training plans to ensure that employees achieve established goals.
  • Performance Management: Responsible for staff performance, including providing corrective employee conversations as necessary related to employee performance, and subsequent follow-up.
  • Recruitment and Termination: Responsible for the interviewing, hiring, and termination process, partnering with Human Resources as necessary.
  • Customer Experience: Act as liaison between Northwest Center, Amazon, and other vendors, ensuring continuity and ongoing improvement/development of relationships with various Amazon Teams.
Requirements
  • Education: Bachelor's Degree or equivalent combination of education and experience.
  • Experience: Minimum 4-year customer service or administrative support experience, 2+ years of experience in a leadership role, and 2+ years' experience with project or program management, or business operations.
  • Skills: Commitment to Northwest Center's mission of inclusion, ability to successfully work in a diverse environment, and passion to foster an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals.
Working Conditions and Physical Demands
  • Physical Demands: Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
  • Working Hours: Variable working hours, with availability to work a flexible schedule to meet the needs of the business, including arriving early, staying late on a moment's notice, and occasional evening and weekend shifts.