Patient Registration Specialist

3 weeks ago


Appleton, Wisconsin, United States R1 RCM Full time

R1 RCM is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. As a Customer Service Representative, you will play a vital role in helping our patients check into the hospital.

Salary and Benefits

The estimated annual salary for this position ranges from $30,360 to $39,840 per year, based on a 40-hour workweek and hourly pay range of $14.69 to $19.30. Our competitive benefits package includes health, dental, and vision insurance, as well as a 401(k) plan with company match.

Job Description

This is a fast-paced environment where you will be responsible for working on computers and answering phones to intake information in a busy hospital setting. You will work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. This requires being comfortable working across multiple programs and typing as quickly as patients can talk.

You will also be expected to help people who may be very ill or worried, providing emotional support and listening carefully to ease their anxiety. This requires asking follow-up questions and building rapport in real-time.

As a healthcare professional, you will be working in a dynamic environment where things do not always go as planned. You must be able to think critically and solve problems quickly, often under pressure. This includes working around clinicians interrupting the registration process for emergent clinical care.

In addition to these responsibilities, you will also be required to complete tasks such as entering patient data into computer systems, handling phone calls and emails, and maintaining accurate records. A high school diploma or equivalent and excellent customer service skills are required for this position.



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