Retail Operations Manager

2 weeks ago


Willard, Utah, United States Pilot Company Full time

**Company Overview**

Pilot Company operates a leading travel center network with over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces.

Our energy and logistics division serves as a top supplier of fuel with one of the largest tanker fleets, providing critical services to oil operations in major basins.

We support a diverse portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

As a leader in the industry, we prioritize our founding values, people-first culture, and commitment to giving back.

At Pilot Company, we strive to create a welcoming environment for all guests, team members, and trucking companies, dedicated to fueling people and keeping North America moving.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected under applicable federal, state, or local law.

Military Encouraged to Apply

Job Description

This role involves overseeing employees and general operations, focusing on excellent customer service skills to meet customer needs.

The ideal candidate is self-motivated, assists managers, and maintains store operations while upholding Pilot Company's quality and customer service standards.

Benefits

A comprehensive benefits package includes fuel discount, nationwide medical plan, 401(k), flexible spending accounts, adoption assistance, tuition reimbursement, and flexible schedule.

Responsibilities

  • Lead restaurant operations and maintain high levels of customer satisfaction.
  • Develop and implement strategies to improve employee performance and retention.
  • Maintain store appearance and ensure compliance with company policies and procedures.
  • Foster a positive work environment and promote teamwork among employees.
  • Collaborate with management to achieve business objectives and goals.

Requirements

  • Previous experience in restaurant operations or equivalent knowledge.
  • Incredible customer service skills and ability to maintain a customer-focused culture.
  • Proficiency with calculators, computers, and equipment.
  • Ability to work collaboratively with different levels, including hourly team members, customers, vendors, and corporate representatives.
  • Flexible schedule accommodating nights, days, weekends, and holidays.
  • Background check required.

Why Join Us?

  • Fuel Discount
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k)
  • Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Flexible Schedule
  • Weekly Pay

Estimated Salary: $17.35 per hour based on location and experience.



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