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VP, Consumer Bank Operations Transformation Lead

2 months ago

Chicago, Illinois, United States Synchrony Full time
Job Description:

Role Summary/Purpose:

The VP, Consumer Bank Operations Transformation will report to the SVP, Operations - Consumer Bank. This role will play a critical part in overseeing and managing the complex transformation of the Consumer Bank Operations teams. This role is a strategic position supporting the banking operations servicing our customers with over $70 billion in deposits. This role will partner with Bank Senior Leadership Team (SLT) to create and deliver on the strategic operational roadmap.

The role is responsible for the creation, execution, and presentation of Consumer Bank Operations reporting to senior leaders and external regulators. The role will also focus on successful planning, execution, and delivery of transformational projects while maintaining a focus on quality, budget, and timeline. A key focus will be operational enablement of strategic initiatives and creating and delivering on KPIs to measure impact.

Key Responsibilities:

  • Develop comprehensive daily, monthly, and annual reporting including top-level project plans, defining scope, goals, deliverables, and resource requirements.
  • Lead cross-functional teams to ensure effective project execution.
  • Monitor and track project progress, identifying and addressing potential risks and issues.
  • Collaborate with internal stakeholders, including finance, IT, and business units, to gather reporting on department metrics and transformation projects impacting the Consumer Bank.
  • Communicate project updates and status reports to stakeholders, ensuring transparency and addressing concerns.
  • Collaborate with Consumer Bank Operations leaders to allocate and optimize resources effectively to achieve project goals.
  • Identify and assess project risks, developing and implementing risk mitigation strategies.
  • Serve as a resource and key team member on various project teams, leveraging knowledge of the consumer banking operations and business strategy to drive transformative change.
  • Create roadmap, management routines, updates to the rest of the enterprise and regulators on Bank Operational performance and transformation progress.
  • Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

  • Bachelor's Degree and 7 years of work experience in financial services, or in lieu of a degree, 11 years of experience leading cross-functional teams in the consumer banking industry.
  • Minimum of 5 years of experience in Consumer Banking.
  • Minimum of 5 years project management managing multiple programs/projects simultaneously. Relevant certifications (e.g., PMP) are a plus.
  • Experience in delivering cross-functional and transformational initiatives.
  • Sharp Analytical and Process Excellence skills.
  • Ability to think strategically and evaluate opportunities; identify innovative enhancements to products, tools, and technology and effectively build the case for support and plans for execution.

Desired Characteristics:

  • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
  • Strong quantitative skills with experience creating data-driven recommendations.
  • Project management skills with ability to manage multiple programs through a team-based approach in a fast-paced environment.
  • Comfort working with and presenting to senior executives across the organization.

Grade/Level: 13

Salary Range: $130,000.00 USD Annual

Eligibility Requirements:

  • You must be 18 years or older.
  • You must have a high school diploma or equivalent.
  • You must be willing to take a drug test, submit to a background investigation, and submit fingerprints as part of the onboarding process.
  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

Job Family Group: Contact Center Operations

Job ID: #J-18808-Ljbffr