Field Service Technician

6 days ago

Foley, Alabama, United States Point Broadband Full time
Job Summary:

Point Broadband is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing and maintaining customer equipment, ensuring that our customers receive the best possible service. This is a challenging and rewarding role that requires strong technical skills, excellent customer service skills, and the ability to work independently.

Key Responsibilities:

• Perform new connects, reconnects, disconnects, upgrades, downgrades, and change-of-service
• Install and relocate outlets
• Install or remove converters and cable modems
• Install interior and exterior wiring
• Connect peripheral equipment
• Train customers on proper use of equipment
• Monitor, repair, and record system, drop, and in-house leakage
• Assure proper signal levels and picture quality
• Identify causes of picture and/or signal degradation
• Troubleshoot from consumer device to tap
• Troubleshoot, repair, and replace components from tap to consumer device
• Assure system security by terminating unused ports and tag drops and locking pedestals
• Take voltage measurements
• Understand and apply FCC and NESC technical standards
• Identify and report all incidents of noncompliance (FCC, NESC, OSHA, and company standards)
• Provide superior customer service
• Complete all tasks to company quality standards
• Maintain professional appearance and behavior at all times
• Maintain excellent attendance
• Responsible for motor vehicle per company policy, including equipment and tool inventory, vehicle security, and vehicle maintenance

Requirements:

• High school diploma or equivalent
• One to two years of experience in the broadband communication field preferred
• Basic computer skills, including internet and email
• Ability to work while standing most of the time
• Ability to walk or work over all types of terrain, in all types of weather
• Ability to carry tools and equipment
• Ability to work in tight spaces while bending, twisting, and reaching
• Ability to carry, climb, and operate extension ladder (approx. 28' & 75lbs)
• Ability to differentiate between different sizes and colors of wires
• Ability to perform work in elevated places (i.e., roofs and utility poles)
• Ability to use drills, hammers, wrenches, screwdrivers, and other hand tools
• Ability to work with small components
• Ability to use close vision, peripheral vision, and adjust focus
• Ability to work in poorly vented areas such as attics, in extreme temperatures
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
• Ability to lift up to 90 pounds
• Physically able to work computer equipment and test equipment
• Ability to work in environments that may contain dust, dirt, noise, insects, and cleaning solutions
• Ability to work safely near power lines and electrical equipment
• Ability to drive Company vehicles in a safe manner
• Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders, and/or gaffs that may be used in this position

Benefits:

• Medical (3 plans to choose from), dental, and vision
• Short-term disability
• Flexible spending accounts
• Company-paid life, as well as voluntary policies
• 401(k) with generous company match
• Paid time off
• Share the care paid time off
• Paid holidays
• Uniform/boot allowance (applicable by position)
• Cell phone allowance (applicable by position)
• Career progression opportunities
• Discounted broadband services (where applicable)

Equal Employment Opportunity:

Point Broadband is an equal opportunity employer. We are committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds.

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