Guest Services Associate

3 weeks ago


Paso Robles, California, United States Island Hospitality Management Full time
Role Overview

The Guest Services Associate is a key member of our resort team, responsible for delivering exceptional guest experiences. This role involves leading RVs to sites, assisting guests with set-up, and providing general support to ensure a smooth stay.

We're looking for someone with excellent communication skills, flexibility, and a passion for providing outstanding customer service. If you're a team player who enjoys working in a fast-paced environment, we'd love to hear from you

Key Responsibilities:

  • Lead RVs to sites, ensuring efficient site allocation
  • Assist guests with site setup and provide general support
  • Check transient sites daily for departures and remove trash as needed
  • Monitor sites for issues or problems and report to the Resort Manager
  • Handle guest questions and complaints directly or refer to the appropriate department
  • Patrol the resort frequently to provide assistance to guests

Requirements:

  • Basic computer proficiency, including email and internet usage
  • Flexibility to work events during non-business hours
  • Valid driver's license
  • Strong communication and organizational skills
  • General knowledge of janitorial work, plumbing, electrical, and grounds maintenance

Compensation:

$45,000 - $60,000 per year, depending on experience

Benefits:

  • Healthcare, including medical, dental, and vision insurance
  • HSA and FSA plans available
  • Dependent care FSA
  • Identity Theft Protection Insurance
  • Pet Insurance


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