Guest Services Associate
3 weeks ago
The Guest Services Associate is a key member of our resort team, responsible for delivering exceptional guest experiences. This role involves leading RVs to sites, assisting guests with set-up, and providing general support to ensure a smooth stay.
We're looking for someone with excellent communication skills, flexibility, and a passion for providing outstanding customer service. If you're a team player who enjoys working in a fast-paced environment, we'd love to hear from you
Key Responsibilities:
- Lead RVs to sites, ensuring efficient site allocation
- Assist guests with site setup and provide general support
- Check transient sites daily for departures and remove trash as needed
- Monitor sites for issues or problems and report to the Resort Manager
- Handle guest questions and complaints directly or refer to the appropriate department
- Patrol the resort frequently to provide assistance to guests
Requirements:
- Basic computer proficiency, including email and internet usage
- Flexibility to work events during non-business hours
- Valid driver's license
- Strong communication and organizational skills
- General knowledge of janitorial work, plumbing, electrical, and grounds maintenance
Compensation:
$45,000 - $60,000 per year, depending on experience
Benefits:
- Healthcare, including medical, dental, and vision insurance
- HSA and FSA plans available
- Dependent care FSA
- Identity Theft Protection Insurance
- Pet Insurance
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