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Healthcare Reception Specialist

2 months ago

Hermitage, United States FYZICAL Therapy and Balance Centers Full time
Position Overview

If you are dedicated to providing exceptional service and enjoy engaging with patients, FYZICAL Therapy and Balance Centers has an exciting opportunity for a Healthcare Reception Specialist.

As the initial point of contact for our valued clients, your role is vital to our operational success. You will be part of a dynamic team focused on assisting patients in their journey towards recovery and well-being. Our commitment to revolutionizing the physical therapy sector through personalized treatment plans is at the core of our mission, and we invite you to contribute to this important endeavor.

Key Benefits
  • Weekends and most federal holidays off
  • Paid vacation time
  • 401k plan with employer matching
  • Healthcare reimbursement options
Core Responsibilities
  • Manage patient scheduling and appointments using a multi-line phone system
  • Collect and maintain new patient information; track all patient referrals
  • Provide information to patients and facilitate communication between patients and healthcare providers
  • Document and log all reports sent to medical professionals
  • Process payments and verify insurance details
  • Address inquiries from prospective and current patients
  • Coordinate evaluations, follow-ups, appointment reminders, and cancellations
  • Collaborate with the office manager and clinical staff regarding patient scheduling and arrivals
Qualifications
  • Associate's or Bachelor's degree
  • A minimum of one year of experience in benefits verification
  • Possession of a valid driver's license and reliable transportation
  • Excellent communication skills, ability to multitask, and attention to detail
  • Positive demeanor, strong work ethic, integrity, and empathy for patients in discomfort
  • Compassionate and professional attitude
  • Willingness to assist as a "PT Tech" is a significant advantage