Medical Support Professional

2 weeks ago


Show Low, United States CVS Health Full time
Job Summary
CVS Health is committed to helping people on their path to better health. We are seeking a Medical Support Professional to join our team in a retail pharmacy setting. This role provides an opportunity for individuals to excel in a complex, high-impact patient-focused environment and positively impact the lives of others.

About the Role
This position involves managing all assigned pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions while providing caring service that exceeds customer expectations. Responsibilities include:
  • Customer Service and Patient Care
    Demonstrating our purpose in all patient, caregiver and physician interactions by engaging with customers in-person and over the phone to help manage and improve patient health.
  • Pharmacy Operations
    Maintaining flexibility and consistently prioritizing customer needs both in the store and over the phone to ensure timely completion of outbound patient care calls as directed by pharmacy leadership team and/or workstation assignment and queues.
  • Inventory Management
    Completing cycle counts as directed by queues, waiting bin inventories and returns-to-stock as directed by pharmacy leadership team, and pulling outdates and completing one-by-one returns as directed by pharmacy leadership team.
  • Regulatory Compliance
    Understanding and following applicable Federal and State laws, regulations, professional standards, and ethical principles to ensure patient safety, privacy and security.


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