Technical Service Lead

1 week ago


Seattle, Washington, United States Interplay Full time

Interplay is seeking an experienced Technical Service Lead to manage the activities and responsibilities of our service delivery team. The successful candidate will have a high level of independence, strong client service skills, and excellent organizational ability to keep track of all tasks and provide accurate and timely tracking of client work, service calls, and related documentation.

Responsibilities:
  1. Manage schedules for Service Engineers
  2. Allocate engineer resources to emergent client needs
  3. Approve time off and WFH requests
  4. Develop weekly on-site schedules
  5. Monitor and Approve timesheets
  6. Evaluate and improve processes and procedures
  7. Provide exceptional client service over the phone, email, remotely, and in-person
Requirements:
  • Bachelor's or associate degree in computer-related field, with courses in computer science
  • One to three years related experience OR Equivalent combination of education and experience.
  • Minimum two years' engineering experience
  • At least one year of experience in a supervisory role
  • Minimum two years' experience - Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support
Preferred Knowledge:

Familiarity with Microsoft Business license subscriptions is a must. You should be able to demonstrate your experience supporting Windows-based network environments.

A competitive salary of $80,000 per annum, along with benefits such as health insurance, paid time off, and professional development opportunities. Multiple current certifications, where the following certifications are preferred: MCSA, CCNA, Project+, Network+, Security+, A+, MS-900, AZ-900.



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