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Housekeeping Team Leader
2 months ago
Job Overview:
The Housekeeping Team Leader plays a pivotal role in overseeing and coordinating the housekeeping operations within designated areas. This position is responsible for evaluating guest accommodations to ensure they meet established cleanliness standards, assisting Room Attendants as necessary, and providing essential training. In the absence of the Housekeeping Manager, this role will assume all managerial responsibilities.
Qualifications:
- Minimum of 2 to 3 years of relevant experience in the hospitality industry or a similar environment.
- High School diploma or equivalent is mandatory.
- Completion of college coursework in a related discipline is advantageous.
- Prior experience in a supervisory role is preferred.
Key Responsibilities:
- Engage with guests and team members in a courteous and service-oriented manner.
- Adhere to attendance policies in accordance with the standards set by the organization, with scheduling flexibility based on hotel needs.
- Maintain exemplary personal grooming and appearance, including wearing the designated uniform and name tag during shifts.
- Consistently comply with company standards and regulations to promote safe and efficient hotel operations.
- Conduct daily inspections of staff performance within assigned areas to ensure compliance with quality and productivity standards.
- In the absence of the Housekeeping Manager, inspect all VIP rooms and communicate their status to the Front Office.
- Oversee the orderly closing of floors at the end of shifts, ensuring that Room Attendants' carts are clean and restocked.
- Ensure timely completion and submission of daily assignment records to the Housekeeping Office.
- Manage key control systems effectively.
- Supervise all staff in Laundry and Housekeeping, holding them accountable for their performance.
- Document and report any issues related to work performance, misconduct, absenteeism, tardiness, or dress code violations.
- Handle lost and found items according to established procedures.
- Familiarize oneself with all company policies and house rules.
- Ensure that all associates are consistently attentive, friendly, and helpful to guests, management, and fellow team members.
- Monitor the overall cleanliness and organization of staff areas.
- Utilize communication devices to maintain contact with the Front Office and Engineering teams throughout the shift.
- Assign daily duties to ensure all Room Attendants and House Attendants have clear work assignments.
- Oversee the cleanliness and organization of Room Attendants' carts, linen closets, and common areas.
- Provide daily updates on the status of out-of-order rooms to the Guest Services Manager.
- Initiate and follow up on maintenance requests for repairs and upkeep of facilities.
- Facilitate effective training for Room Attendants.
- Motivate, coach, and provide feedback to staff as necessary.
- Collect all keys and assignment sheets at the end of each shift.
- Participate in meetings as required by management.
- Ensure the completion of regular maintenance and cleaning projects on a scheduled basis.
- Monitor the needs of VIP guests and special requests.
- Perform additional duties as assigned by management.
Company Overview:
As a leader in the hospitality sector, our expanding portfolio includes numerous hotels across various locations, representing a blend of renowned lodging brands and luxury accommodations. Our team members are dedicated to delivering exceptional service and achieving outstanding results, thriving in an environment that encourages excellence and growth.
Benefits:
Upon completion of an initial waiting period, full-time employees are eligible for a comprehensive benefits package that includes:
- Daily Pay options available.
- Medical, Dental, and Vision Insurance.
- Short-Term and Long-Term Disability Coverage.
- Life Insurance and Accidental Death & Dismemberment Insurance.
- Paid Time Off.
- Employee Assistance Programs.
- 401k Retirement Savings Plan.
