Customer Service Representative

1 month ago


Santa Clarita, California, United States WingStop - Saugus Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Expert at WingStop - Saugus. As a key member of our front-of-house team, you will be responsible for delivering exceptional service to our guests, ensuring a positive and memorable experience in our restaurants.

Key Responsibilities:

  • Greet and welcome guests, processing food orders at the counter and via phone using our POS system.
  • Provide accurate and efficient service, ensuring all guests receive their orders promptly and to their satisfaction.
  • Manage cash handling and balancing, as well as communicate effectively with crew members and kitchen staff to resolve any issues.
  • Assist with solving customer inquiries and correcting food orders, when necessary.

Requirements:

  • Must be 18+ years old.
  • Applicable experience in customer service, cash handling, and teamwork.
  • Able to lift 40 pounds.
  • Flexibility in work schedule, including night shifts, weekends, and holidays.

What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

How to Apply:

Please submit a ZippyApp application package, which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would be a great fit for our team.



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