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Transportation Operations Coordinator

1 month ago

Perris, California, United States Wayfair Full time

The Wayfair Delivery Network team is responsible for managing all logistical operations from suppliers to warehouses or direct to customers. Our goal is to provide a transparent, reliable, and exception-free end-to-end delivery experience. We achieve this through repeatable, scalable data-driven management and a culture of entrepreneurship, creativity, and fun.

Key Responsibilities:

  • Coordinate and execute cross-dock and regional multi-stop truckload activities within a defined regional footprint in the US.
  • Develop and manage a daily dispatch/load out plan for the Wayfair Operations team to ensure timely movement of merchandise.
  • Communicate with carriers, suppliers, and corporate team members through emails, Slack messages, and phone calls.
  • Identify and communicate exceptions or at-risk shipments, offering solutions to ensure timely flow of goods by auditing trailers on the dock floor.
  • Liaise with key stakeholders to provide a 360-degree view of merchandise flow.
  • Manage carrier partners to ensure daily execution of all movements, review performance, and develop improvements to the supply chain based on business priorities.
  • Serve as the key operational contact for warehousing sites and carrier partners.
  • Uphold Wayfair Standard Operating Procedures and Key Performance Indicators across the transportation network.

Requirements:

  • 1+ years of logistics experience, specializing in transportation and operations.
  • Carrier planning experience - both large and small parcel.
  • Proven track record in building relationships and handling operational exceptions with appropriate communication and engagement.
  • Experience working in a fast-paced warehouse environment.
  • Experience with JDA, Oracle, Manhattan, or similar Transportation Management Systems.
  • Demonstrated examples of KPI measurement and reporting.
  • Proficient in Google Sheets and/or Excel.
  • Experience with SQL/BigQuerry preferred but not required.
  • Able to work well with multiple cross-functional teams.

Wayfair is an equal opportunity employer. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all.