Career Coach

2 weeks ago


Norristown, Pennsylvania, United States EDSI Full time
Job Summary

We are seeking a highly motivated and organized Career Coach to join our team at EDSI. As a Career Coach, you will work closely with customers to provide case management and career coaching services, helping them gain and retain employment and advance their careers.

Key Responsibilities
  • Provide individualized assessment of work, family, and personal development needs and opportunities
  • Maintain daily contact with caseload to document customer activities
  • Promptly enter case notes regarding customers' circumstances into electronic databases
  • Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment
  • Empathize with customers experiencing life challenges, while being solution-oriented, catering support according to needs
  • Effectively communicate outreach to customers serviced remotely through various forms of technology, including phone, email, text, and internet-based applications
  • Conduct intake assessments to create Individual Employment Plans to guide customers on their path to employment
  • Maintain a solution-oriented approach to help customers overcome barriers to employment
  • Provide referrals to appropriate community internship placements or social service agencies when needed
  • Encourage customers to participate in and follow through with planned activities
  • Facilitate job readiness workshops as requested
  • Create solutions to customer attendance problems
  • Maintain organized database of customers and keep detailed documentation of all contacts
  • Follow up with customers to verify and document job placement status
  • Maintain customer files as specified by local, state, and federal standards
  • Assist in the preparation of project reports and file audits as needed
  • Ensure that positive outcomes and goals are met as required by contract
  • Work with the team on implementing processes that increase customer engagement
Requirements
  • Bachelor's degree in education, social work, criminal justice, or equivalent experience in human services
  • Must have notable experience working in a team environment and must have two years customer service experience; good communication and interpersonal skills
  • Ability to prioritize tasks and document visits and contacts in an organized and timely manner
  • Demonstrated excellence in video conferencing, telephone, computer, oral and written communication skills
  • Ability to maintain flexibility as needs of contract or contractor require
  • Proficiency in Microsoft Office products; some experience in using creative software such as ADOBE
  • Bi-lingual (Spanish) a plus


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