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Retail Operations Manager

2 months ago

Scottsboro, Alabama, United States Unclaimed Baggage Full time
Retail Director Job Summary

As the Retail Director at Unclaimed Baggage, you will oversee the operations of our expansive retail space, encompassing Cups Café and our Guest Services team. Your role is pivotal in ensuring a seamless retail experience across all product categories while prioritizing guest satisfaction. From strategic planning to staff management, your responsibilities span a wide range of tasks aimed at optimizing sales and fostering a world-class shopping destination.

Key Responsibilities
  • Lead the operation of a vibrant retail environment featuring diverse product categories, from apparel to electronics, fostering high levels of guest engagement.
  • Contribute to strategic planning efforts, aligning retail goals with overall company objectives.
  • Develop an annual retail sales plan and event calendar, collaborating closely with the marketing team to drive sales and enhance guest experiences.
  • Manage financial objectives by creating and maintaining budgets, analyzing financial records, and implementing corrective measures as needed.
  • Coordinate with Operations and Strategic Initiatives teams to optimize inventory levels and space management plans.
  • Oversee visual merchandising strategies aligned with retail objectives to enhance the guest shopping experience.
  • Provide detailed reports on buying trends, sales performance, and guest demographics.
  • Foster a culture consistent with the company's values, including recruiting, hiring, and developing a service-minded team.
  • Set performance goals, monitor individual performance, and provide ongoing training and support.
  • Motivate and reward team members to achieve sales objectives and deliver exceptional guest experiences.
  • Develop strategic initiatives to attract new customers, increase store traffic, and enhance profitability.
  • Address guest complaints and concerns professionally, prioritizing guest satisfaction.
  • Lead retail initiatives with a focus on asset protection and loss prevention.
Requirements
  • Customer service-oriented with a solid understanding of business management processes.
  • Excellent communication and interpersonal skills.
  • Proficiency in reporting and analytics, as well as computer database and productivity software.
  • Track record of effectively leading and training team members across various departments.
  • Strong grasp of sales and customer service techniques.
  • Ability to work within budgets while maintaining high standards.
  • Skilled in employee and customer management, balancing warmth and toughness.
  • Strong multitasking abilities with a high output rate.
Education and Experience
  • Bachelor's Degree in Business Administration or related field preferred.
  • 7+ years of retail management experience.