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Customer Support Specialist 2

2 months ago

Lexington, Tennessee, United States Aston Carter Full time

Position Overview:

We are seeking a dedicated and customer-focused service representative. The role of a Customer Service Representative (CSR) involves acting as a bridge between the company and our clients, providing essential product and service information, addressing inquiries, and resolving any issues that may arise with precision and effectiveness. The ideal CSRs possess a genuine enthusiasm for assisting customers, demonstrating patience, empathy, and exceptional communication skills.

Key Responsibilities:

  • Engage with customers to understand their needs and provide appropriate solutions.
  • Handle a high volume of incoming calls while maintaining professionalism.
  • Gather customer feedback to enhance service quality.
  • Utilize problem-solving skills to troubleshoot and resolve customer complaints.
  • Ensure a high standard of service delivery and customer satisfaction.

Essential Skills:

  • Proficient in customer service and support.
  • Experience in call center operations.
  • Strong data entry and administrative skills.
  • Familiarity with Microsoft Office applications.
  • Bilingual capabilities are a plus.

Qualifications:

  • Ability to manage large volumes of customer interactions.
  • Proven track record in building and maintaining customer relationships.
  • Capable of providing accurate and comprehensive information using appropriate tools.

Experience Level:

Expert Level

About Aston Carter:

Aston Carter is committed to delivering top-tier corporate talent solutions to a diverse range of clients globally. Our expertise spans across various sectors including accounting, finance, human resources, and procurement. We pride ourselves on our extensive network and deep recruiting knowledge, enabling us to meet the dynamic needs of our clients and talent community effectively.

Diversity, Equity & Inclusion:

At Aston Carter, we believe that diversity and inclusion are fundamental to the success of our organization. Our DE&I initiatives include:

  • Recruiting a diverse workforce.
  • Fostering an inclusive workplace through continuous self-assessment.
  • Creating a culture of engagement and recognition.
  • Providing growth opportunities for all employees.

We are an equal opportunity employer and welcome applications from all qualified individuals without regard to race, gender, age, or any other characteristic protected by law.