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Customer Support Specialist

2 months ago

Humble, Texas, United States HOPE MEDIA GROUP Full time

Position Overview:

The Bilingual Call Center Associate plays a vital role within the Donor Care Department, reporting directly to the Manager of Support Drive Experience. This role is essential for managing incoming calls and facilitating donation processing during fundraising events.

Organization: Hope Media Group is dedicated to fostering community engagement through its various platforms.

Work Environment: This position is based in a collaborative office setting in Houston, TX, with various shift options available between 6:00 AM CST and 7:00 PM CST.

Key Responsibilities:

  • Respond to incoming calls from Spanish-speaking donors in a courteous and professional manner.
  • Collect donor contact details and testimonials while ensuring confidentiality.
  • Process monetary donations securely by entering credit card information.
  • Safeguard the privacy of all donor information.
  • Offer to pray with callers as an optional service.

Spiritual Commitment: The role requires a demonstrated faith, including praying for colleagues and participating in on-air fundraising initiatives. A personal relationship with Jesus Christ and a consistent witness for Him is essential.

Qualifications:

  • Education: High School diploma or equivalent.
  • Experience: Proven customer service experience.
  • Skills: Proficiency in both Spanish and English, strong moral character, and a heart for Christian ministry.
  • Knowledge: Familiarity with technology, including laptops and phone systems.

Physical Requirements: The role may involve light physical activity, including talking and hearing, as well as the ability to exert up to 20 pounds of force occasionally.

Compensation: The hourly wage ranges from $13.00 to $15.00, based on experience.