Customer Service Representative

7 hours ago

Houghton, Michigan, United States U-Haul Full time
Job Summary:

U-Haul is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:
  • Assist customers with U-Haul products and services, providing personalized support and guidance.
  • Use U-Scan technology to manage rentals and inventory, ensuring accurate and efficient transactions.
  • Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
  • Clean and inspect equipment on the lot, maintaining a high level of quality and cleanliness.
  • Answer customer questions and provide education on U-Haul products and services.
  • Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
  • Install hitches and trailer wiring, ensuring safe and secure connections.
  • Fulfill propane and drive a forklift, with certification offered through U-Haul upon employment.
  • Participate in ongoing continuous U-Haul education through U-Haul University, staying up-to-date on the latest products and services.

Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions, such as working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Offers:
  • Career stability.
  • Opportunities for advancement.
  • Mindset App Reimbursement.
  • Gym Reimbursement Program.
  • Health insurance & Prescription plans, if eligible.
  • Paid holidays, vacation, and sick days, if eligible.
  • Life insurance.
  • MetLaw Legal program.
  • MetLife auto and home insurance.
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
  • 401(k) Savings Plan.
  • Employee Stock Ownership Plan (ESOP).
  • 24-hour physician available for kids.
  • Dental & Vision Plans.
  • Business travel insurance.
  • You Matter EAP.
  • LifeLock Identity Theft Protection.
  • Critical Illness/Group Accident Insurance.
  • Dave Ramsey's SmartDollar Program.

U-Haul is an Equal Opportunity Employer:

U-Haul is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law.

Individual accommodations are available on request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need-to-know basis.

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