AI Deployment Expert

3 weeks ago


San Francisco, California, United States Intercom Full time
Unlock Exceptional Customer Experiences with Our AI Solutions

We are seeking a highly skilled AI Deployment Expert to join our Professional Services team. In this role, you will play a key part in driving the successful implementation of our cutting-edge AI Agent, Fin. Your primary focus will be on providing deep expertise in our AI-first customer support solutions and delivering exceptional value during the implementation process.

About the Opportunity

  • Oversight of the playbook for AI Agent (Fin) deployment across our customer base
  • Conducting detailed discovery sessions with customers to gather information about their current knowledge management operations and tech stack
  • Developing a tailored deployment plan for each implementation that highlights readiness to deploy an AI-first solution
  • Driving adoption of a 'culture of knowledge' in our customers' organizations through practical application of knowledge management best practices

Key Responsibilities

  • Optimizing customer data to develop robust recommendations for optimizing customer outcomes such as resolution rates and CSAT
  • Collaborating with internal teams to address challenges and ensure a smooth implementation experience
  • Working with the AI Engineer to construct a robust AI-agent deployment to drive maximum value

What We Offer

  • A competitive salary range of $163,078 - $189,523
  • Meaningful equity opportunities
  • Comprehensive medical, dental, and vision coverage
  • Flexible paid time off policy
  • Paid parental leave program


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