MSP Senior Help Desk Technician

4 weeks ago


Abington, Pennsylvania, United States Proper Sky Full time
Job Title: MSP Senior Help Desk Technician

Proper Sky is seeking a highly skilled MSP Senior Help Desk Technician to join our team. As a key member of our technical support team, you will be responsible for providing advanced technical support to our clients, troubleshooting complex technical issues, and collaborating with our team to resolve technical challenges.

Responsibilities:
  1. Provide advanced technical support to clients, including troubleshooting and resolving complex technical issues.
  2. Collaborate with our team to resolve technical challenges and improve our technical support processes.
  3. Develop and maintain technical documentation to support our clients and internal teams.
  4. Stay up-to-date with the latest technologies and trends in the IT industry, and apply this knowledge to improve our technical support services.
  5. Participate in on-call rotations and provide after-hours support as needed.
Requirements:
  1. Advanced knowledge of Windows systems, including client and server OS, networking protocols, AD, Group Policy, and email delivery systems.
  2. Experience with virtualization technologies, including Hyper-V, VMWare, and Citrix.
  3. Knowledge of cloud technologies, including Microsoft Office 365 and Azure AD.
  4. Experience with scripting languages, including PowerShell.
  5. Strong communication and problem-solving skills, with the ability to work effectively in a team environment.
What We Offer:

As a member of our team, you will have the opportunity to work with a talented group of technical professionals, develop your skills and expertise, and contribute to the success of our clients. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Proper Sky is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are an affirmative action employer.



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