Animal Care Professional

3 days ago


Bloomington, United States Arlington Heights Veterinary Hospital Full time

At Arlington Heights Veterinary Hospital, located in the heart of Bloomington, Indiana, we are dedicated to providing exceptional care for your beloved pets. As a key member of our team, you will play a vital role in delivering outstanding customer service and ensuring that every interaction with our clients is a positive one.

About Us

We have been serving the local community for over five decades, and our commitment to excellence has earned us a reputation as a leading veterinary hospital in the area. Our mission is simple: to provide the best possible medicine and to save the lives of those animals that need it most.

We believe that 70% of animals can recover on their own, 20% require our expert care, and it's the remaining 10% that truly test our skills and dedication. It's this challenge that drives us to be the best and to make a real difference in the lives of our furry friends.

Your Role

As our Customer Service Representative, you will be the first point of contact for many of our clients, setting the tone for their experience with our hospital. Your primary responsibilities will include answering phones, greeting clients, preparing patient files, and escorting clients and patients to exam rooms.

You will also be responsible for receiving and relaying client correspondence, updating financial records, and handling payment transactions. But it's not just about tasks - it's about building relationships and making a genuine connection with our clients. We want someone who can diffuse difficult situations and foster loyalty, making our clients feel valued and cared for.

What We Offer

We don't just offer a job - we offer a career path, with opportunities for growth and development. In addition to a competitive salary and comprehensive benefits package, including medical, dental, and vision coverage, you'll enjoy perks like 'lunch on us' days, team-building activities, and discounts on pet care services for yourself and your loved ones.

We're not looking for anyone - we're looking for the right person. Someone who shares our passion for animal care, who is compassionate, empathetic, and willing to go above and beyond. If you're ready to join a team that truly makes a difference, then we want to hear from you.

Key responsibilities will include:

  • Veterinary knowledge and client education: answer client inquiries, educate clients on animal care, promote sales, and guide clients in making informed decisions.
  • Admitting and discharging patients: handle medical record entries, client transfers, invoices, payments, and communicate estimates/treatment plans to clients.
  • Hospitality: bond with clients, maintain a positive front desk atmosphere, work with emergency cases, and prioritize appointments.

We expect a lot from our employees, but we give even more in return. Join our team and discover a workplace that values compassion, teamwork, and a genuine love for animals.



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