Medical Assistant Coordinator
2 days ago
Job Summary
Tufts Medical Center is seeking a highly skilled Medical Assistant to join our team. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our clinical operations.
Key Responsibilities:
- Control and monitor patient flow to maximize efficient use of providers and exam rooms.
- Prepare medical records for patient visits, confirming accuracy with patient identifiers, and entering chief complaint and social history.
- Exercise a high degree of customer service in all interactions with patients, internal and external customers.
- Assist providers, patients, and families with admitting patients into the hospital, making out clothing lists, and facilitating smooth transitions to inpatient units.
- Escort patients to exam rooms, prepare patients for provider visits, and check to ensure patient comfort, privacy, and safety.
- Ensure patient and personal safety, determine fall risk, and implement appropriate measures.
- Prepare exam rooms for each patient in accordance with needs of patient's visit.
- Assist and/or chaperone providers/nursing with physical exams, treatments, and procedures as necessary.
- Perform and record vital signs, record patient's stated level of pain, and review list of medications with patients.
- Perform collection of specimens and/or ensure necessary supplies and equipment are ready for providers to use during visits.
- Perform Point of Care Testing (POC) as ordered, including Urine dips, HCG testing, Strep A, HGB A1C, and glucose testing.
- May be required to perform phlebotomy.
- Assist in arranging for diagnostic testing, surgery, and in-patient admissions under direction of the nurse or physician.
- Assist with patient billing by ensuring CPT code, diagnosis code, and all supplies and procedures are indicated on charting.
- Ensure outside paperwork is scanned into patient's electronic medical record, process and track referrals and prior authorizations as requested/ordered by providers.
- Use proper techniques and procedures for hazardous waste disposal, universal precautions, and for body mechanics.
- Maintain clinic rooms according to infection control and cleaning policies.
- Stock, maintain, and rotate supplies in clinic rooms daily according to clinic demands, monitor expiration dates, and monitor supply inventory for clinic and order supplies as needed.
- Participate in unit-specific quality improvement projects, such as hand washing audits, time-outs, refrigerator/medication logs, daily/monthly code cart checks.
- Provide administrative support, which may include coordinating interpreter services, answering telephone calls, taking accurate messages, forwarding messages, and faxing.
- Act as a preceptor for training new hires and MA student externs, participate in peer education.
Requirements:
- Completed MA education from an accredited program that was accredited at any time during the student's enrollment OR Graduated within the 36 months prior to the program becoming accredited.
- Medical Assistant National Certification Attestation issued by a governing body (AAMA, AMT, NCCT, or NHA) that validates the medical assistant's knowledge to perform clinical and administrative health care duties.
- Basic Life Support Certification.
Preferred Qualifications:
- High School Diploma or equivalent.
- Two (2) years of medical office experience.
- Phlebotomy Certification.
- Bi-Lingual.
- Experience with electronic patient record systems.
Physical Requirements:
- Frequent standing and walking for up to 80% of the work day or shift.
- Some lifting, pushing, or pulling required.
- Occasional stress and pressure caused by multiple simultaneous demands.
- Exposed to various body fluids along with exposure to infectious disease and sharps.
- Occasional requests to change work areas to cover another priority area to meet patient needs.
- Frequent contact with patients, families, visitors, nurses, and other department staff.
Skills & Abilities:
- Demonstrated organizational skills and attention to detail required. Ability to prioritize work and complete tasks in a timely manner.
- Ability to work independently and accurately with excellent follow-through.
- Basic to moderate computer skills, including documents, spreadsheets, e-mail, and automated scheduling software, and the ability to navigate through hospital-based computer systems.
- Ability to read, write, and spell in English to ensure accurate message taking.
- Knowledge of business math, ability to make calculations, and analytical skills required.
- Good interpersonal skills.
- Knowledge and ability to use universal precautions and knowledge of patient handling.
- Ability to complete and pass competency exams in waived test list for practice.
- Ability to maintain sensitive and confidential information.
- Skills and knowledge necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.
- Ability to maintain sensitive and confidential patient information according to HIPPA.
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