Patient Support Specialist

4 weeks ago


Dunn, North Carolina, United States EmergeOrtho Full time
About EmergeOrtho

EmergeOrtho is a leading provider of comprehensive musculoskeletal care in North Carolina. Our team is dedicated to delivering innovative, quality-focused care to our patients.

Job Summary

We are seeking a highly skilled Patient Support Specialist to join our team. As a Patient Support Specialist, you will be responsible for greeting and assisting patients, answering phones, and performing various administrative tasks to ensure the smooth operation of our medical office.

Key Responsibilities
  • Greet patients and visitors, answer phones, and perform patient check-in, registration, and check-out
  • Verify insurance eligibility, collect co-payments, and process orders
  • Prepare and review charts for appointments, and maintain accurate patient records
  • Provide excellent customer service, respond to patient inquiries, and maintain a positive and cooperative demeanor
  • Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments and notifying providers of patient arrival
  • Comfort patients by anticipating their anxieties, answering their questions, and maintaining the reception area
  • Maintain patient accounts by obtaining, recording, and updating personal and financial information
  • Contribute to team effort by accomplishing related results as needed
Requirements
  • High school diploma/GED or equivalent previous experience
  • Sound communication skills, excellent customer service, and ability to handle high patient volumes
  • Previous experience as a check-in specialist is recommended, but not required
  • Ability to maintain composure when stressful situations are encountered, and ability to multi-task and prioritize
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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