Director of Program Operations

5 days ago


Mountain View, California, United States Skylo Technologies Full time
Job Overview
Skylo Technologies is seeking a seasoned Director of Program Operations to lead the entire customer journey from engagement through launch. As part of our team, you will define and execute our customer success strategy, ensuring seamless pre and post-sales experiences. This role combines both strategic leadership and tactical execution, driving customer satisfaction, retention, and engagement by aligning cross-functional teams for lasting success.

About Skylo
Skylo Technologies is a global leader in Non-Terrestrial Network service provision. Our direct-to-device service allows smartphone and IoT cellular devices to connect directly over existing satellites. With coverage across four continents and partnerships with multiple satellite operators, mobile network operators, and OEMs, we offer anywhere, anytime connectivity solutions for mass-market consumer devices, automotive, and industrial IoT.

Key Responsibilities
* Own the customer onboarding, execution, and launch journey from engagement through post-sales to renewal, ensuring alignment across teams, clients, and touchpoints.* Ensure Skylo's customer and partner satisfaction with onboarding and new program launches* Create documented, repeatable & scalable processes to effectively manage programs and onboard customers, with clear timelines and outcomes* Set clear onboarding milestones and success metrics, ensuring smooth transitions from sales to implementation.

What We Offer
* Competitive compensation packages including a stock option-based equity program * Comprehensive benefits including medical, dental, vision, retirement plan* A generous time off policy, holidays, and the opportunity to temporarily work abroad* Once in a lifetime opportunity to be a part of developing and running world's first commercial, live direct-to-device satellite network and service* Access to world-class team and talent across tech domains: software, hardware, chipsets, telecom, satellite and network virtualization * Open, transparent, inclusive culture that blends the Silicon Valley, Nordic and South Asia characteristics

The estimated salary for this position is $180,000 - $250,000 per year.
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