Spa Service Representative

6 days ago

Scottsdale, Arizona, United States free-classifieds-usa Full time

Job Summary:

We are seeking a skilled Spa Attendant to join our team at JW Marriott Scottsdale Camelback Inn Resort & Spa. As a Spa Attendant, you will provide exceptional customer service to our guests, ensuring a relaxing and rejuvenating experience.

Responsibilities:

  • Provide general spa orientation to guests, including the location and use of locker rooms, lounge areas, and hospitality stations.
  • Offer guests amenities such as water, juice, or heated neck pillows.
  • Answer questions about general property information and amenities.
  • Escort guests to and from treatment rooms.
  • Check computer for updates and changes to schedule regularly throughout the day.
  • Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas.
  • Dispose of trash and dirty linens in the proper area.
  • Secure supplies and equipment at the end of each shift.
  • Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations.
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets.
  • Anticipate and address guests' service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.
  • Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a spa or hospitality setting preferred.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and multitask.
  • Physical stamina to stand for long periods and lift up to 10 pounds.

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