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Front of House Team Member

3 weeks ago

Green Bay, Wisconsin, United States Aimbridge Hospitality Full time
Role Summary
We are seeking a highly skilled Cashier and Server Support professional to join our team at The Oneida Hotel. As a key member of our front-of-house staff, you will be responsible for delivering exceptional service to guests, working closely with servers, hosts/hostesses, and other colleagues to ensure seamless guest experiences. Your strong communication and interpersonal skills, ability to work well under pressure, and basic arithmetic functions and financial acumen will enable you to succeed in this role. If you are a motivated individual who is passionate about providing exceptional customer service, we encourage you to apply

Responsibilities
* Provide exceptional service to guests by efficiently handling transactions, managing cash, and maintaining a clean and welcoming environment
* Work closely with servers, hosts/hostesses, and other colleagues to ensure seamless guest experiences
* Maintain a high level of knowledge about menus, specials, and promotions to effectively communicate with guests
* Perform opening and closing duties according to established procedures, including side-work checklists and cleaning responsibilities
* Assist servers and host/hostess as needed to ensure efficient service delivery

Requirements
* High school diploma or equivalent required; related experience in the hotel industry preferred
* Excellent communication and interpersonal skills to effectively interact with guests, management, and colleagues
* Ability to work well under pressure and meet deadlines while maintaining attention to detail
* Strong initiative and problem-solving skills to address guest concerns and issues promptly
* Basic arithmetic functions and financial acumen to manage cash and operate credit card machines accurately

Benefits
* Competitive hourly rate: $12-$15 per hour
* Comprehensive benefits package for eligible full-time employees, including medical, dental, and vision coverage, short-term and long-term disability income protection, term life insurance, AD&D coverage, paid time off, and an employee assistance program
* 401(k) retirement plan with company match for long-term savings and security