Starbucks Barista

Job Summary

As a Grocery Clerk - Bakery Deli Specialist at Kroger, you will play a vital role in creating an outstanding customer experience through exceptional service. You will be responsible for maintaining a safe and clean environment, assisting the department manager in reaching sales and profit goals, and monitoring quality assurance standards.

Key Responsibilities

• Prepare items per customer requests using proper bakery equipment.

• Offer product samples to help customers discover new items or products they inquire about.

• Inform customers of bakery and/or deli specials.

• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.

• Recommend deli or bakery items to customers to ensure they get the products they want and need.

• Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.

• Prepare foods according to the food temperature logs and follow cooking instructions.

• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.

• Adequately prepare, package, label and inventory ingredients in merchandise.

• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.

• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.

• Label, stock and inventory department merchandise.

• Report product ordering/shipping discrepancies to the department manager.

• Understand the store's layout and be able to locate products when requested by customer.

• Stay current with present, future, seasonal and special ads.

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.

• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.

• Promote trust and respect among associates.

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

• Adhere to all food safety regulations and guidelines.

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

• Notify management of customer or employee accidents.

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Requirements

• Customer Service skills

• Effective communication skills

• Knowledge of basic math

• Ability to obtain current food handlers permit once employed

• Customer Service skills

• Bakery or Deli experience is helpful

• Retail experience

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