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Food Service Associate

2 months ago

Cleveland, Ohio, United States JACK Thistledown Racino LLC Full time
Job Title: Food Hall Attendant

At JACK Thistledown Racino LLC, we are seeking a highly motivated and customer-focused Food Hall Attendant to join our team. As a Food Hall Attendant, you will play a critical role in creating a memorable experience for our guests by providing exceptional service, quality beverages and products, and maintaining a clean and comfortable environment.

Key Responsibilities:
  • Meet or exceed store operating policies and standards, including providing quality beverages and food products, cash handling, and store safety and security.
  • Handle payments from guests, operate cash registers, and properly settle checks according to procedures and SOPs established by management.
  • Account for assigned cash drawers, all money received, and all transactions recorded during shifts.
  • Record all tips collected from credit cards.
  • Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication.
  • Prepare food and beverages to standard recipes or customize for customers, including recipe changes.
  • Maintain and rotate dated food stock and arriving food orders.
  • Ensure cleanliness of food preparation areas, by cleaning and wiping down workstations and utensils after each assignment.
  • Break down workstations, clean, and restock.
  • Open food service outlets in a timely fashion as instructed, including the preparation and serving of bakery, grab and go, beverage, coffee, and ice cream items.
  • Available to perform many different tasks within the store during each shift.
  • Perform "station" and "side work" checks, as directed by policy, and assist with administrative duties as assigned.
  • Monitor guest consumption of alcohol and intervene as needed according to guidelines.
  • Interact with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment, and delivering orders to guests.
  • Remove and properly dispose of all refuse and debris accumulated in service stations and dining tables in accordance with department procedures.
  • Use of oven, toaster, steamer, blender, and other food preparation equipment.
Requirements:
  • High school diploma or GED required.
  • Six months previous experience in a related field preferred, but not required.
  • Prior money/cash handling experience preferred but not required.
  • Ability to sit, stand, or walk for long periods of time (8 hours).
  • Ability to respond calmly and make rational decisions when handling conflicts.
  • Ability to maneuver throughout all areas of the property and from floor to floor either by stairways or escalator.
  • Ability to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop, and kneel.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Work requires schedule flexibility which may include nights, weekends, and holidays.
  • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
  • Ability to work effectively in a fast-paced environment.
  • Ability to learn quickly.
  • Ability to understand and carry out oral and written instructions and request clarification when needed.
  • Strong interpersonal skills, ability to build relationships and work as part of a team.
Certifications/Licenses:
  • OLC, Non-Gaming License.