Travel Operations Manager

4 days ago


Greenville, South Carolina, United States ADTRAV Travel Management Full time
Job Description

We are seeking a highly skilled Travel Consultant to join our team at ADTRAV Travel Management. As a key member of our operations team, you will be responsible for managing all aspects of travel management for our clients.

About the Role:

  • You will be the primary point of contact for our clients, providing exceptional customer service and ensuring their travel needs are met.
  • You will have expertise in booking domestic and complex international airline itineraries, hotel reservations, and car rentals through a GDS system.
  • You will maintain a high level of account knowledge to ensure timely and accurate responses to client inquiries.

Responsibilities:

  • Book and issue domestic and complex international airline itineraries, hotel reservations, and car rentals.
  • Maintain account knowledge to ensure timely and accurate responses to client inquiries.
  • Check queues daily to ensure accuracy and completeness of issued tickets.
  • Provide travel expertise to clients, including quotes for international travel and breakdowns of restrictions or non-refundable fees.
  • Meet KPIs outlined by management, including productivity, transactions, and attendance.

Requirements:

  • A minimum of 2 years of experience booking domestic and international travel, with a focus on complex international travel a plus.
  • Experience using a GDS System, with Sabre required and Amadeus a plus.
  • Highly knowledgeable of city, airline, hotel, and car rental codes.
  • Understanding of federal travel regulations, Fly America Act, and Open Skies Agreement.
  • Strong computer and typing skills, including ability to navigate quickly between programs and use shortcut keys.

Salary Range:

$55,000 - $65,000 per year, depending on experience.



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