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Healthcare AI Strategist

3 weeks ago

Austin, Texas, United States Insight Health Full time
About Insight Health
We're a healthcare company leveraging AI to transform patient care. Our mission is to bridge the gap between medical expertise and cutting-edge technology.

At Insight Health, we're dedicated to fostering an inclusive work environment where every team member feels valued and empowered. We believe in equal opportunity for everyone and actively embrace individuals from all backgrounds.

Salary: $140,000 - $180,000 per year

Job Description:
As our Customer Success Manager, you'll drive the adoption and impact of our Virtual Care Assistant (VCA) and AI Ambient Scribe (Aura). You'll be instrumental in helping healthcare organizations transform their practice through AI, establishing scalable processes, and ensuring our solutions deliver measurable improvements in clinical efficiency and patient care.

Key Responsibilities
  • Ai Adoption Strategy: Design and implement success strategies that drive the adoption of our products, helping practices transition smoothly to AI-enhanced workflows while reducing implementation friction and maximizing ROI.
  • Healthcare Process Optimization: Build scalable processes for clinic onboarding, training, and ongoing success management that align with healthcare workflows and compliance requirements.
  • Clinical Impact Metrics: Establish and track key success metrics focusing on clinical efficiency, patient satisfaction, and practice ROI. Create dashboards that demonstrate the tangible impact of our AI solutions.
  • Clinical Partnership Development: Partner with our medical team, including our co-CMOs, to ensure our success strategies align with clinical best practices and healthcare delivery goals.

Required Qualifications
  • Experience: 5+ years in customer success roles, with at least 2 years managing strategic accounts or leading CS teams.
  • Strategic Thinking: Proven ability to develop and execute success strategies that drive measurable business outcomes.
  • Process Excellence: Track record of building and optimizing scalable CS processes and playbooks.
  • Data Analysis: Notable experience using data to demonstrate customer value and ROI.

Benefits
  • Competitive Salary: $140,000 - $180,000 per year
  • Equity Package: Aligned with company growth
  • Remote-First Environment: With flexibility
  • Comprehensive Benefits: Including health insurance and 401(k) plan