Insurance Talent Solutions Specialist
3 weeks ago
As a Customer Service Representative with The Jacobson Group, you will be the first point of contact for our client's customers. You will be responsible for answering billing questions, taking payments, and assisting with portal login and navigation. If you're the kind of person who likes to solve problems and help others when they need it, this could be the perfect opportunity for you.
Job Responsibilities- Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
- Provide excellent customer service and accurate information via incoming telephone calls, text chats, and email in a fast-paced, automated, high-volume contact center environment
- Assume ownership and accountability in handling customer requests in an efficient, accurate, and professional manner
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
- Perform basic mathematic calculations, such as percentages, addition, division, and subtraction calculations to respond to customer inquiries
- Effectively navigate multiple system applications to research, analyze, and resolve requests, inquiries, and concerns
- Maintain established levels of productivity, service, and quality standards
- Learn and comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
- Complete additional tasks and other projects/duties as assigned
We are offering a competitive salary of $45,000 per year, depending on location. Our office is located in a hybrid work environment, requiring 3 days a week in the office and rotational work-from-home Saturdays.
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Insurance Talent Specialist
3 weeks ago
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Customer Service Specialist
3 weeks ago
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Insurance Policy Specialist
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Insurance Policy Specialist
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