Shift Operations Manager
3 weeks ago
The Food People Restaurant Group is looking for a highly motivated and organized Shift Operations Manager to oversee daily operations. This role involves ensuring compliance with company policies and safety regulations, and providing leadership and support to team members.
About the Job:
This role is ideal for someone who has experience in a supervisory or managerial role within the hospitality industry. As a Shift Operations Manager, you will be responsible for overseeing front-of-house operations, including host/hostess stand, servers, bartenders, and support staff.
Responsibilities:
- Oversight of front-of-house operations, including host/hostess stand, servers, bartenders, and support staff.
- Providing ongoing training for front-of-house staff to ensure consistency in service and adherence to company standards.
- Maintaining a welcoming and positive atmosphere for all guests and employees.
- Handling customer complaints and conflicts effectively and professionally.
- Assisting in training new team members.
- Monitoring and maintaining the cleanliness and appearance of the front of house areas, including dining rooms and restrooms.
- Ensuring compliance with health and safety regulations, including food handling and alcohol service guidelines.
- Handling financial responsibilities, such as cash handling, POS system reconciliation, and managing petty cash.
Requirements:
- 2+ years of experience in a supervisory or managerial role within the hospitality industry.
- Strong customer service orientation and a commitment to exceeding guest expectations.
- Ability to work flexible hours, including weekends and holidays.
- Exceptional organizational and multitasking abilities to handle a fast-paced and dynamic environment.
- Strong leadership and managerial skills, with the ability to motivate and develop a team of staff members.
Compensation and Benefits:
- $52,000 - $62,000 per year, depending on experience.
- Competitive compensation package.
- Meal program to include across brands.
- Opportunity for advancement.
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