Customer Service Representative

1 month ago


Dunwoody, Georgia, United States Insight Global Full time
Job Description

We are seeking a talented Customer Service Representative to join our team at Insight Global. As a key member of our ecommerce team, you will play a vital role in delivering world-class service to our customers.

Key Responsibilities:

  • Provide exceptional customer service to inbound customers, resolving issues and concerns in a timely and professional manner.
  • Listen actively to customer needs and provide helpful solutions to their problems.
  • Support customers in a proactive and empathetic manner, de-escalating issues and providing a positive experience.
  • Monitor and follow up on customer interactions, ensuring a seamless experience across all touchpoints.
  • Investigate and resolve customer complaints in a fair and timely manner.
  • Collaborate with the team to identify and address customer trends and issues.

About Insight Global:

We are a dynamic and growing company that values our customers and employees. We are committed to delivering exceptional service and creating a positive work environment.



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