Healthcare Operations Manager
2 weeks ago
At SCAN Health Plan, we are seeking a highly skilled and experienced Manager, Integrated Care to join our team. As a key member of our clinical operations team, you will be responsible for overseeing and optimizing daily operations within clinical pods, ensuring alignment with our strategic goals, enhancing healthcare delivery, and maintaining high standards of patient care and operational efficiency.
Key Responsibilities:- Implement and maintain the infrastructure that supports daily POD operations, aligning with SCAN's strategic initiatives, vision, and goals.
- Design, implement, and manage new healthcare initiatives and programs to enhance the capabilities of the integrated care delivery program within PODs.
- Monitor and analyze POD performance metrics, including ADK, visits per day, open notes, notifications, documentation, and RAF scoring.
- Conduct regular touchpoints with the APC manager and Medical Director to review POD performance metrics, identify coaching or performance management opportunities, address operational issues, and ensure alignment with clinical goals.
- Perform in-person rounding at POD communities, collaborating with the APC manager to engage with APCs, address concerns, and ensure quality care delivery.
- Recruit, on-board, manage, and coach the team supporting clinicians, communicate expectations clearly, monitor job performance, motivate, and develop opportunities for career growth.
- Bachelor's or Master's degree in healthcare or business-related field preferred.
- Experience with Model of Care and Care Management requirements, including CMS audit experience required.
- Experience with mobile care delivery operations required.
- Experience with managed care preferred.
- 5+ years of people management experience required.
- An annual employee bonus program.
- Robust Wellness Program.
- Generous paid-time-off (PTO).
- Excellent 401(k) Retirement Saving Plan with employer match.
- Robust employee recognition program.
We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law.
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