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Customer Service Representative

2 months ago

Ansonia, Connecticut, United States Adams Community Bank Full time

**About the Role**

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Connect Specialist at Adams Community Bank. As a key member of our Call Center team, you will be responsible for providing exceptional customer service and support to our telephone customers.

**Key Responsibilities**

  • Listen to customers to identify their needs and resolve their inquiries in a friendly and courteous manner.
  • Recognize customer needs to cross-sell products and services accordingly.
  • Provide above-and-beyond customer support to ensure customer satisfaction.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Stay up-to-date with product knowledge and banking services to effectively communicate with customers.

**Requirements**

  • High school diploma or equivalent required.
  • Strong customer service, communication, and computer skills.
  • Cash handling experience preferred.
  • Ability to operate an online teller system.
  • Pass a background and credit check.

**What We Offer**

Adams Community Bank offers a competitive salary, a dynamic work environment, and opportunities for professional growth and development. We are an equal-opportunity employer and value diversity in our workplace.