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Cyber Systems Engineer

1 month ago

Hurlburt Field, Florida, United States COLE ENGINEERING SERVICES INC Full time
Job Summary

Cole Engineering Services Inc. is seeking a highly skilled Cyber Systems Engineer to join our team. As a key member of our platform support team, you will be responsible for providing top-tier IT support in a dynamic environment.

This role demands an individual who excels at addressing advanced technical challenges, ensuring that solutions align seamlessly with the strategic objectives of our customer.

Key Responsibilities:

  • Monitor and maintain the Persistent Cyber Training Environment (PCTE) platform to guarantee its peak performance.
  • Provide a structured approach to service design, transition, and operation, ensuring that IT services are aligned with the needs of the user.
  • Incorporate user feedback for ongoing improvements to the customer experience.
  • Address IT incidents with precision and promptness, analyzing patterns to determine and address root causes.
  • Regularly provide comprehensive reports detailing requests, resolutions, and progress status to all relevant stakeholders.

Requirements:

  • Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders.
  • Display meticulous attention to detail while entering user information to ensure accuracy, maintaining a commitment to error rates below 5%.
  • 5-8 years of directly related experience supporting help desk operations.
  • Bachelor's degree in a technical discipline such as IT, computer science, systems or software engineering from an accredited college or university.
  • Required: DoD 8570.01-M IAT Level II Security Environment Certification: CompTIA Security+ CE, CISSP or other equivalent certification required within six months of hire.

Preferred Qualifications:

  • Demonstrated expertise in administering software systems within virtual machine and container-based hybrid cloud environments.
  • Support the configuration, execution, and troubleshooting of virtual environments created by users within PCTE.
  • Proficiency in Red Hat Enterprise Linux (RHEL) Identity Management (IdM) and Single Sign-On (SSO) using Lightweight Directory Access Protocol (LDAP).
  • Experience in maintaining and supporting networks in NSX/NSX-T.
  • Demonstrated experience configuring and maintaining Linux based systems including the ability to create, modify and implement scripts to accomplish tasks.

Security Clearance:

Please note that pursuant to a government contract, this specific position requires U. S. Citizenship status and a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance, with either Full Scope or Counterintelligence (CI) Polygraph, is mandatory.

Benefits:

  • Medical, Dental & Vision Coverage
  • Wellness Program
  • 401(k) Matching
  • Disability (Short Term & Long Term)
  • Employee Assistance Program
  • Life Insurance
  • Education & Training
  • Generous Leave Policy (11 Federal Holidays, PTO, Military Leave, Bereavement and Jury Duty)