Auto Parts Specialist

2 months ago


Lake Elsinore, California, United States O'Reilly Auto Parts Full time
Job Summary

O'Reilly Auto Parts is seeking a highly skilled and customer-focused Parts Specialist to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, assisting customers with their automotive needs, and supporting store management in achieving sales goals.

Key Responsibilities
  • Provide outstanding customer service to retail and installer customers, ensuring a high level of satisfaction and loyalty.
  • Assist customers in selecting merchandise, answering questions, and resolving issues in a friendly and professional manner.
  • Support store management in achieving sales goals, including maintaining a clean and organized store environment.
  • Process exchanges and returns, address customer complaints, and perform various daily operational tasks.
  • Operate brake lathe and other store test equipment, and perform in-store services for customers (where state and local laws allow).
  • Occasionally drive a delivery vehicle to make deliveries, when business needs dictate.
Requirements
  • Ability to quickly match alphanumeric sequences.
  • Ability to provide outstanding, friendly, and professional customer service.
  • Must be able to multitask, handling customers on the phone and in the store at the same time.
  • Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service (desired).
  • ASE certification (desired).
What We Offer
  • Competitive wages and paid time off.
  • Stock purchase plan and 401k with employer contributions starting day one.
  • Medical, dental, and vision insurance with optional flexible spending account (FSA).
  • Team member health and wellbeing programs.
  • Tuition educational assistance programs.
  • Opportunities for career growth.

O'Reilly Auto Parts is an equal opportunity employer. We are committed to diversity and inclusion in the workplace.


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