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Sales Associate
2 months ago
Burberry is a purpose-driven brand that believes in the power of creativity to unlock new possibilities. With a rich history dating back to 1856, we strive to provide an environment where creative minds from diverse backgrounds can thrive.
Job PurposeTo meet and exceed individual and store sales goals while executing key strategies of retail-led growth, leveraging the franchise, operational excellence, and department category development. As a Burberry representative, you will embody the Burberry Experience, developing new customers and maintaining relationships with existing clientele.
Responsibilities- Sales & Service
- Embody the Burberry Experience and adhere to luxury brand standards and image
- Consistently meet individual sales goals while demonstrating the Burberry Behaviours
- Provide exceptional customer service skills, great selling skills, and motivation to succeed
- Demonstrate superior interpersonal and communication talents
- Cultivate
- Build customer loyalty through active client development and follow-through
- Maintain an up-to-date and detailed client book
- Follow all Cultivate requirements and activities, including courtesy and relationship emails, inviting customers back to shop, reactivation, and capture compliance
- Visual Standards
- Follow company policies, procedures, and visual techniques to maintain visual standards according to Burberry guidelines
- Maintain the selling floor by ensuring the following:
- Understand and execute monthly floorsets
- Place and/or hang back items as you work
- Replenish merchandise after selling
- Fold and place merchandise on the correct hanger, tissue paper, etc.
- Place tickets inside the item and not visible to the customer
- Floor Presence & Maintenance
- Arrive on the selling floor ready, ensuring the floor is ready for customers at the beginning of the shift/day
- Ensure the selling floor is replenished and ready for the next day at the end of the shift/day
- Be active and busy on the floor at all times
- Place and/or hang back items as you work and replenish merchandise after selling
- Ensure clean up and maintenance of fitting rooms
- Back of The House Support
- Assist in the markdown process
- Assist in the bi-annual inventory process
- Participate and achieve pre-sale goals
- Participate in store contests
- Assist in stock room maintenance and keep it organized
- Responsible for stock pulled; all stock must be put away in an orderly fashion
- Willing to work in and promote a team-oriented environment
- Excellent interpersonal skills required to ensure clear, effective communication with all management and staff
- Consistently show a positive attitude and take responsibility for own actions
- Must be results-driven and flexible to change
- Relevant interest in Fashion/Design
- Advanced knowledge of POS and store systems
- A minimum of 1 year on sales, preferably in a luxury retail environment
- Proven experience in driving sales and meeting sales targets
- Excellent customer service level
- Strong clienteling background
- Financial Targets: achieving individual and store sales goals targets, UPT, ATV, Client Development
- Excellent customer service through Burberry Experience Evaluations
- Capture compliance