Medical Ambassador

We are seeking a highly skilled Medical Reception Ambassador to join our team at American Family Care Dunn. As the first point of contact for our patients, you will play a vital role in providing exceptional customer service and ensuring a seamless experience for our clients.

• Prepare the clinic for opening each day by inspecting the facility, opening all systems applications, registering patient appointments, and preparing new patient registration packets.
• Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards.
• Register patients, update patient records, and verify insurance accurately and timely.
• Follow company procedures related to workers compensation and occupational medicine patients.
• Determine, collect, and process patient payments and address collection and billing issues.
• Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures.
• Answer phones, respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Positive customer service skills, including the ability to de-escalate a heightened patient interaction.

• Office environment - ability to utilize electronic medical records systems is required.
• Provide customer service in accordance to clinic mission.
• Demonstrated ability to be courteous and respectful when interacting with patients and family members.
• Position will typically require sitting and keyboarding for extended periods of time.
• Occasional reaching and stooping for file.
• High attention to detail and ability to focus are necessary.
• Potential exposure to potentially infectious material and chemicals.
• Moderate noise level.

AFC Dunn is an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote diversity in our organization through hiring, retention, training, and workplace culture.