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Customer Experience Ambassador

2 months ago

Monticello, Minnesota, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Key Holder at JOANN Stores. As a Key Holder, you will play a critical role in delivering exceptional customer experiences, driving sales, and supporting store operations.

Key Responsibilities
  • Customer Experience: Greet every customer with a smile and use the F.A.S.T. service model to meet their needs. Ask open-ended questions to learn about customers' project needs and escort them to the desired product.
  • Sales and Service: Process customer transactions at the cutting counter and cash register in an efficient and friendly manner. Provide excellent customer service, answer questions, and make recommendations to drive sales.
  • Store Operations: Assist with opening and closing procedures, maintain a clean and organized store environment, and support inventory management and merchandising efforts.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1+ years of supervisory experience in a customer-centric environment.
  • Availability: Part-time status requires open availability, including days, evenings, weekends, and holidays.
What We Offer
  • Competitive Pay: Earn a competitive hourly wage.
  • Benefits: Eligible for benefits, including medical, dental, and vision plans, and paid time off.
  • Opportunities for Advancement: Career growth opportunities within JOANN Stores.