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Orthopedic Nurse Navigator

2 months ago

Park Ridge, Illinois, United States Advocate Aurora Health Full time
Job Summary

We are seeking a highly skilled and compassionate Orthopedic Nurse Navigator to join our team at Advocate Aurora Health. As a key member of our healthcare team, you will play a vital role in ensuring that our patients receive exceptional care and support throughout their healthcare journey.

Key Responsibilities
  • Navigation and Support to Patients
    • Provide education and support to patients and families to empower them to take an active role in their healthcare.
    • Guide patients through the healthcare experience using a relationship-based approach, ensuring a positive and seamless transition through the continuum of care.
  • Coordination of Patient Navigation Program
    • Maintain a deep understanding of Institute and Enterprise Service Line strategies and offerings to effectively guide patients through our services.
    • Work collaboratively with service line leaders to integrate current and newly developed programs into the navigation program.
    • Participate in strategic planning meetings and provide input from the patient and provider perspective.
    • Develop and maintain a process for patient referrals, including all stakeholders such as physicians, community groups, and hospital associates.
    • Create and maintain statistical reports to analyze program productivity and success, including financial, volume, and satisfaction data.
  • Community Outreach
    • Participate in project teams and committees to improve linkage for the navigation program.
    • Engage in community events to create awareness of patient navigation services and promote our organization's mission.
    • Function as a resource to physicians, associates, and departments regarding care requirements of patients and programs.
  • Quality
    • Create an environment that is focused on service excellence, customer satisfaction, and competence.
    • Provide feedback to providers, service line leaders, and hospital associates regarding the patient experience.
    • Participate in the planning and organization of special events, community programs, open houses, and marketing strategies.
    • Prepare reports and statistics for administrative purposes.
    • Develop quality indicators to assess performance and patient outcomes related to the navigation experience.
Requirements
  • Licensure
    • Nurse, Registered (RN)
  • Education/Experience Required
    • BSN with 5 years of experience, orthopedic experience preferred.
    • Orthopedic Nurse Certified preferred.
  • Knowledge, Skills & Abilities Required
    • Strong communication skills coupled with a strong customer service focus.
    • Ability to work effectively in a fast-paced environment and adapt to changing healthcare needs.
  • Physical Requirements and Working Conditions
    • Ability to lift up to 35 pounds without assistance.
    • Ability to convey information to individuals clearly, taking into consideration the learning needs of the individual to ensure understanding.