Ecommerce Customer Service Coordinator
18 hours ago
We are seeking an Ecommerce Customer Service Coordinator to join our team at RSVLTS. This role will be based out of our Hoboken office, working 5 days per week.
Key Responsibilities- Oversee the daily operations of our customer service department, ensuring all tickets are handled promptly and to the satisfaction of our customers.
- Manage and lead a team of virtual assistants, potentially including hiring, training, and ongoing performance evaluations.
- Serve as the primary point of contact for customer inquiries, resolving issues with a customer-first approach.
- Ensure the team is well-versed in our ecommerce platform (Shopify), and familiar with tools like ShipHero, Gorgias, and Loop returns.
- Collaborate with the Director of Customer Success to identify areas for improvement and implement strategies to enhance customer service efficiency and quality.
- Proven experience in ecommerce customer service management.
- Strong familiarity with Shopify; experience with Gorgias and Loop returns is a plus.
- Excellent problem-solving abilities and a results-driven mindset.
- Ability to lead and inspire a team of virtual assistants, fostering a positive and productive work environment.
- Exceptional communication skills, both verbal and written.
- A friendly yet assertive demeanor, capable of balancing customer needs with company policies.
RSVLTS is a rapidly growing ecommerce apparel brand, celebrated for our unwavering commitment to customer satisfaction and our unique product offerings. We offer competitive salaries, comprehensive benefits, and a dynamic work environment where you can grow both professionally and personally.
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