Ecommerce Customer Service Coordinator

18 hours ago


Hoboken, New Jersey, United States RSVLTS Full time
{"title": "Ecommerce Customer Service Coordinator Role", "description": "

We are seeking an Ecommerce Customer Service Coordinator to join our team at RSVLTS. This role will be based out of our Hoboken office, working 5 days per week.

Key Responsibilities
  • Oversee the daily operations of our customer service department, ensuring all tickets are handled promptly and to the satisfaction of our customers.
  • Manage and lead a team of virtual assistants, potentially including hiring, training, and ongoing performance evaluations.
  • Serve as the primary point of contact for customer inquiries, resolving issues with a customer-first approach.
  • Ensure the team is well-versed in our ecommerce platform (Shopify), and familiar with tools like ShipHero, Gorgias, and Loop returns.
  • Collaborate with the Director of Customer Success to identify areas for improvement and implement strategies to enhance customer service efficiency and quality.
Requirements
  • Proven experience in ecommerce customer service management.
  • Strong familiarity with Shopify; experience with Gorgias and Loop returns is a plus.
  • Excellent problem-solving abilities and a results-driven mindset.
  • Ability to lead and inspire a team of virtual assistants, fostering a positive and productive work environment.
  • Exceptional communication skills, both verbal and written.
  • A friendly yet assertive demeanor, capable of balancing customer needs with company policies.
About RSVLTS

RSVLTS is a rapidly growing ecommerce apparel brand, celebrated for our unwavering commitment to customer satisfaction and our unique product offerings. We offer competitive salaries, comprehensive benefits, and a dynamic work environment where you can grow both professionally and personally.

", "lang_code": "en-US"}

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