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Car Wash Operations Manager

2 months ago

Portland, Oregon, United States ODORZX INC. Full time
Operations Supervisor Job Description

ODORZX INC is seeking a highly motivated and experienced Operations Supervisor to join our dynamic team in the carwash/detailing industry.

Key Responsibilities:

  • Oversee day-to-day operations of the client site, ensuring smooth workflow and adherence to standard operating procedures.
  • Lead a team of carwash and detailing technicians, providing guidance, training, and support to ensure they deliver outstanding results.
  • Monitor and maintain inventory levels of cleaning supplies, equipment, and detailing products, ensuring a well-stocked and efficient operation.
  • Conduct regular quality checks to ensure that all vehicles undergo thorough and meticulous cleaning and detailing, meeting or exceeding client expectations.
  • Implement and enforce safety protocols to create a secure work environment.
  • Collaborate with the manager to develop and implement strategies to enhance client satisfaction, increase revenue, and improve operational efficiency.
  • Handle client inquiries, concerns, and complaints in a prompt and professional manner, striving to achieve optimal resolution and client retention.
  • Maintain accurate records of daily operations, tracking sheets, employee attendance, and performance evaluations.

Requirements:

  • Previous experience in a supervisory role within the carwash/detailing industry or a related field.
  • Strong leadership skills with the ability to motivate and inspire a team.
  • Excellent organizational and time management skills to effectively prioritize tasks and meet deadlines.
  • Attention to detail and a commitment to delivering exceptional results.
  • Solid knowledge of car cleaning and detailing techniques, equipment, and products.
  • Exceptional customer service skills with a focus on creating positive experiences for customers.
  • Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously.
  • Proficient computer skills for record-keeping and data analysis.

Benefits:

  • Vacation Time (After 1 Year)
  • 401k With Match (After 1 Year)
  • Medical Benefits (Medical, Dental, Vision 60 days)
  • Sick Time
  • Personal Days (After 1 Year)
  • Company Paid Holidays
  • Company Paid Car, Gas, Insurance (Job Specific)
  • Company Paid Travel (Job Specific)
  • Employee Referral Program
  • Retention Bonus
  • Rapid Advancement Opportunities