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Restaurant Shift Manager

2 months ago

Kearney, Nebraska, United States Wendy's Full time

Job Summary:

As a Shift Manager at Wendy's, you will be responsible for leading a team of Crew Members to deliver exceptional customer service and drive sales growth. Your key responsibilities will include:

  • Training and Development: Train, develop, and mentor a team of Crew Members to ensure they have the skills and knowledge needed to excel in their roles.
  • Customer Experience: Create a warm and welcoming work and dining environment that exceeds customer expectations.
  • Food Safety and Quality: Monitor and reinforce food safety procedures to ensure a clean and safe environment for customers and employees.
  • Sales and Profit Growth: Maximize store sales and profit goals by implementing effective sales strategies and managing inventory.
  • QSC Standards: Maintain high standards of quality, service, and cleanliness (QSC) to ensure a positive customer experience.
  • Guest Service: Go above and beyond to serve guests, ensuring their needs are met and exceeded.

Requirements:

To be successful in this role, you will need:

  • Leadership Skills: Proven ability to lead and motivate a team to achieve sales and profit goals.
  • Communication Skills: Excellent communication and interpersonal skills to effectively train and develop team members.
  • Problem-Solving Skills: Ability to analyze problems and implement effective solutions to drive sales growth and improve customer satisfaction.