Desktop Support Specialist
3 days ago
We are seeking a skilled Desktop Support Technician to join our team at A3 Staffing Solutions. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities:
- Provide technical support for Windows OS and Microsoft Office Suite in an enterprise environment.
- Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.
- Support desktop and network systems, including setup, configuration, and addition of hardware.
- Assist corporate desk-side support technicians with large-scale migrations.
- Document, maintain, upgrade, or replace hardware and software systems.
- Support and maintain user account information, including rights, security, and systems groups.
- Train employees, identify, analyze, and repair product failures, order and replace parts as needed.
- Determine and recommend products or services that best fit customers' needs.
- Imaging and image recovery, break/fix repairs on desktops and laptops, and installation/reinstallation of software packages and updates.
- Support WiFi and VPN connections, as well as wireless devices.
- Provide exceptional customer service skills.
About Us:
We are committed to delivering exceptional services and professionals with proven work ethics and processes. Our company values include providing an exceptional client experience, delivering on our commitments, building trust by thinking and acting with integrity, and creating an environment that inspires innovation.
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