Cloud Support Specialist
6 days ago
Overview
">We are a leading provider of cloud computing and data center infrastructure as a service, committed to ongoing education and continuous innovation.
">Compensation
">The hourly rate of pay for this role is closely based on your technical experience and knowledge, work experience and/or academic experience. This entry-level position seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn. The estimated salary range for this position is $32,000 - $37,000 per year, paid out hourly.
">Job Description
">As an entry-level IT Support Associate with our company, you will join the Operations Support Center (OSC) team and receive fully paid training, including industry certifications. You will gain hands-on experience with various technical platforms, including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix, and infrastructure.
">Your responsibilities will include handling client tickets and questions, conducting daily shift walks, routine audits, remote hands requests, and escalating more complex tickets as needed. You will also follow strict security protocols to allow client access requests inside the data center, using specific access control criteria. Additionally, you will follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.
">You will use the ticketing system to log all requests and activities, including documentation of special requests and customizations considered important for future support.
">Required Skills and Qualifications
">- ">
- Previous customer-service work experience.">
- Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience.">
- Excellent written and verbal communication skills.">
- Strong analytical and independent problem-solving skills.">
- Ability to prioritize and multitask in a fast-paced, time-sensitive environment.">
- Must pass pre-employment screens.">
Benefits
">We offer an exceptional benefits package, including three weeks of paid time off annually that increases with tenure, plus your birthday off and a health holiday to be used for preventive care. We also provide parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.
">Working for Expedient
">We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.
">EEO Statement
">We are an equal opportunity employer and welcome qualified applicants without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.
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